Any questions? Here you can find our FAQs.

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Yes, because you can use your customer account to manage your individual subscription requirements. Creating a customer account is of course free of charge.

Unfortunately, it is not possible to change an existing subscription. However, you can cancel a current subscription at any time free of charge (up to 3 days before the next order is placed) and create a new subscription free of charge. To bundle several products in one subscription, simply place them together in the shopping basket and select the desired delivery interval.  

You can choose deliveries at intervals of two, four, six or eight weeks. 

The first delivery is ordered immediately when you take out a subscription. This means that you will receive your first order approximately two to three working days later. 

You can buy almost all products by subscription, with the exception of test boxes, samples, product sets and limited items.

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The feeding recommendations for all WOW Snacks can be found on the packaging as well as on the individual product pages. Depending on the size of your dog, you should adjust the amount of treats accordingly. WOW Tip: Make sure to subtract the amount of treats you feed your dog from the amount of food in the main meals. This will keep your pet slim and fit.

As soon as they are interested, puppies can eat all snacks from the WOW range. The WOW Superfood Soft Snacks, which can also be individually portioned, are suitable for rewarding in between meals. During training, WOW Bio Paté can be easily fed straight from the tube. If activity and dental care are on the agenda, we recommend our WOW Natural Chews - the rabbit ears are also ideal for puppies and small dogs. 

All WOW Snacks are also suitable for older dogs, as the Natural Chews, Superfood Soft Snacks and Organic Liver Pate taste great to older dogs. Dogs that have sensitive teeth due to their age should not be given the Natural Chews beef head skin, as these are intended for dogs with a strong chewing apparatus. 

If you have already opened the organic paté, please store it in the fridge. The liver paté consists exclusively of organic chicken meat and organic chicken liver. We do not put preservatives in the tube! If you take it out of the fridge to treat your pet to it again, it is best to wait a few minutes, as food that is cold in the fridge does not sit well with dogs and the pâté has the ideal consistency at room temperature.

With other snacks, sugar alcohol is often added to make them soft. Out of love for our four-legged friends, we do without this and make them soft and durable through a special air-drying process. The result: natural snacks - and of course much healthier. 

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Of course you can do this if your dog tolerates it well and is used to both types of food. If you prefer a mixed diet, we recommend feeding the dry food in the morning and the wet food in the evening, as this is digested more quickly and your dog's organism has less to do at night.

We have developed our wet food varieties together with nutritional experts and veterinarians according to international guidelines. As a complete food, they provide him with all the necessary vitamins, minerals and trace elements he needs for a healthy and long dog life.

In the PUR varieties, we process the most sought-after types of meat as a single-protein variant. These menus are also complete foods. This means you can serve them to your dog on their own or refine them with the WOW 100% Vegetable & Fruit Mix - for an extra vitamin boost, e.g. during the coat change.

Our WOW complete feeds always contain the ideal ratio of calcium and phosphorus according to FEDIAF guidelines - which means they provide your pet with all the necessary nutrients. You won't find any exact information on the packaging, as the phosphorus requirement is covered by the natural raw materials and is therefore subject to natural fluctuations.

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Die Kroketten unseres schmackhaften Trockenfutters gibt’s in zwei verschiedenen Größen: die Mini-Kroketten mit 8 mm Durchmesser sind im 1-kg-Sack erhältlich und für kleine bis mittelgroße Hunde geeignet. Alle größeren Hunde freuen sich über die Kroketten mit 12 mm Durchmesser mit extra viel Biss, die wir in die 6- und 12-Kilo-Säcke gefüllt haben.

Please take a look at the packaging of the dry food: Here we have listed exactly how much food we recommend for which body weight. The amounts given are always a guideline - the actual amount you need to feed your dog will depend on his age, breed and activity level.

Make sure you feed him the right amount so he gets all the important nutrients but doesn't put on weight. 

We have developed our dry food varieties together with nutritional experts and veterinarians according to international guidelines. As a complete food, they provide him with all the vitamins, minerals and trace elements he needs. You can either feed the dry food 100% or combine it with our wet food.

No, WOW dry food can also be given pure. Thanks to the modern production process, the food does not swell in the stomach and is easy to digest. Of course, you must make sure that your dog drinks enough - always provide him with fresh water. 

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Delivery normally takes between five and six working days, delivery time may vary in different countries. During a promotion, an extended delivery time of up to 12 working days may occur.

Under a purchase value of EUR 49, EUR 4.90 shipping costs for Austria and Germany apply. Shipping is free for purchases over EUR 49.

You can find the shipping costs for other European countries here.

The shipping costs depend on the destination country. For deliveries to Austria or Germany, the shipping costs are waived from EUR 49. For deliveries to other countries, different shipping costs apply, you can find a detailed list here.

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In this case there can be different reasons, for example general technical problems, input errors, card validity. As an alternative, we are happy to offer you the following payment methods: Paypal and Klarna (instant bank transfer).

The right answer was not included? Contact us